Heads In Beds

"A humorous memoir by a veteran hospitality employee that reveals what goes on behind the scenes of the hotel business. Includes tips on how to get the most out of your hotel stay"--

A veteran of the hospitality business uses humor and irreverence to describe working in the industry, coming clean on the housekeeping department, the unwritten code of bellhops and what really goes on in a valet parking garage. 40,000 first printing.

In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

"In Heads in Beds: Hospitality and Tourism Marketing, author Ivo Raza teaches the reader how to build brands, generate sales and grow profits through marketing. Written for students as well as practitioners, this book is based on eight principles that the author teaches and brings to life." "Heads in Beds: Hospitality and Tourism Marketing contains extensive discussion and practical information about the marketing job, markets and products, marketing budgets, branding, advertising, creation of brochures and collateral materials, promotions and public relations, Internet marketing, and several key topics not found in other resources such as: marketing to travel agents; COOP marketing with wholesalers; and loyalty marketing."

"Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover.

At the age of twenty-two, Lisa Jakub had what she was supposed to want: she was a working actor in Los Angeles. She had more than forty movies and TV shows to her name, she had been in blockbusters like Mrs. Doubtfire and Independence Day, she walked the red carpet and lived in the house she bought when she was fifteen. But something was missing. Passion. Purpose. Happiness.Lisa had been working since the age of four, after a man approached her parents at a farmer’s market and asked her to audition for a commercial. That chance encounter dictated the next eighteen years of her unusual— and frequently awkward—life. She met Princess Diana... and almost fell on her while attempting to curtsy. She filmed in exciting locations... and her high school asked her not to come back. She went to fancy parties... and got kind of kidnapped that one time. Success was complicated.Making movies, traveling the world, and meeting intriguing people was fun for a while, but Lisa eventually realized she was living a life based on momentum and definitions of success that were not her own. She battled severe anxiety and panic attacks while feeling like she was living someone else’s dream. Not wanting to become a child actor stereotype, Lisa retired from acting and left L.A. in search of a path that felt more authentic to her.In this funny and insightful book, Lisa chronicles the adventures of growing up in the film industry and her difficult decision to leave behind the only life she had ever known, to examine her priorities, and write the script for her own life. She explores the universal question we all ask ourselves: what do I want to be when I grow up?

The natural history museum is a place where the line between "high" and "low" culture effectively vanishes--where our awe of nature, our taste for the bizarre, and our thirst for knowledge all blend happily together. But as Stephen Asma shows in Stuffed Animals and Pickled Heads, there is more going on in these great institutions than just smart fun. Asma takes us on a wide-ranging tour of natural history museums in New York and Chicago, London and Paris, interviewing curators, scientists, and exhibit designers, and providing a wealth of fascinating observations. We learn how the first museums were little more than high-toned side shows, with such garish exhibits as the pickled head of Peter the Great's lover. In contrast, today's museums are hot-beds of serious science, funding major research in such fields as anthropology and archaeology. "Rich in detail, lucid explanation, telling anecdotes, and fascinating characters.... Asma has rendered a fascinating and credible account of how natural history museums are conceived and presented. It's the kind of book that will not only engage a wide and diverse readership, but it should, best of all, send them flocking to see how we look at nature and ourselves in those fabulous legacies of the curiosity cabinet."--The Boston Herald.

Written specifically for those involved in the running of independent hotels, 'Putting Heads on Beds' covers the key issues which need to be addressed in order to run a successful establishment.

A blackly comic and heart-rending odyssey by the inimitable author of Down to the Dirt Scrappy tough guy and three-time loser Johnny Keough is going a little stir-crazy awaiting trial for an alleged assault charge involving his girlfriend, Madonna, and a teapot. Facing three to five years in a maximum-security prison, Johnny knows this might just be the end of the road. But when Madonna doesn’t show up for court due to a fatal accident, shell-shocked Johnny seizes his unexpected “clean slate” as a sign from above and embarks on an epic hitchhiking journey across Canada to deliver her ashes to a fabled beach on the outskirts of Vancouver. Johnny’s wanderings see him propelled in and out of the driver’s seat of stolen cars, knocking heads with cagey cops, nearly decapitated by a moose, coming face-to-face with his incarcerated biological father in a Kingston jail, and finding surprising connections with strangers on the lonely road west. But most of all, he revisits the choices and mistakes of his past—his relationships with his adoptive father and a cousin who meant the world to him, and his first real chance at love with the woman who is now lost to him. We'll All Be Burnt in Our Beds Some Night is the story of one man’s kicking-and-screaming attempt to recuperate from a life of petty crime and shattered relationships, and somehow accept and maybe even like the new man emerging from within, the one he so desperately needs to become.

In the irreverent spirit of A.J. Jacobs and Michael Moore, Keep the Change by Steve Dublanica is a pavement-pounding exploration of tipping, a huge but neglected part of the American economy—the hilarious and eye-opening follow-up to his smash-hit New York Times bestseller Waiter Rant. Subtitled “A Clueless Tipper’s Quest to Become the Guru of the Gratuity,” Keep the Change follows the popular blogger known as “the Waiter” from restaurant to casino to strip club and beyond as he explores what to tip and how tipping truly plays out in practice in a series of candid, funny, and sometimes uproariously cringe-inducing adventures.

According to The Waiter, eighty percent of customers are nice people just looking for something to eat. The remaining twenty percent, however, are socially maladjusted psychopaths. Waiter Rant offers the server's unique point of view, replete with tales of customer stupidity, arrogant misbehavior, and unseen bits of human grace transpiring in the most unlikely places. Through outrageous stories, The Waiter reveals the secrets to getting good service, proper tipping etiquette, and how to keep him from spitting in your food. The Waiter also shares his ongoing struggle, at age thirty-eight, to figure out if he can finally leave the first job at which he's truly thrived.

"Drowsy animal babies snuggle in trees, caves, weeds, and on waves, but one sleepyhead isn't yet in his bed"--

Journalist Walls grew up with parents whose ideals and stubborn nonconformity were their curse and their salvation. Rex and Rose Mary and their four children lived like nomads, moving among Southwest desert towns, camping in the mountains. Rex was a charismatic, brilliant man who, when sober, captured his children's imagination, teaching them how to embrace life fearlessly. Rose Mary painted and wrote and couldn't stand the responsibility of providing for her family. When the money ran out, the Walls retreated to the dismal West Virginia mining town Rex had tried to escape. As the dysfunction escalated, the children had to fend for themselves, supporting one another as they found the resources and will to leave home. Yet Walls describes her parents with deep affection in this tale of unconditional love in a family that, despite its profound flaws, gave her the fiery determination to carve out a successful life. -- From publisher description.