Hotel Front Office Management

Hotel Front Office Management
Author: James A. Bardi
Publsiher: Wiley
Total Pages: 480
Release: 1996-08-26
Genre: Business & Economics
ISBN: 0471287121

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This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Hotel Front Office Management 5th Edition

Hotel Front Office Management  5th Edition
Author: James A. Bardi
Publsiher: Wiley Global Education
Total Pages: 512
Release: 2010-11-05
Genre: Business & Economics
ISBN: 9781118135792

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Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Hotel Front Office

Hotel Front Office
Author: Anonim
Publsiher: Tata McGraw-Hill Education
Total Pages: 374
Release: 2013
Genre: Hotel front desk personnel
ISBN: 9781259004971

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Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton
Publsiher: Cengage Learning Business Press
Total Pages: 325
Release: 2001-11-27
Genre: Business & Economics
ISBN: 1844800903

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This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Hotel Accommodation Management

Hotel Accommodation Management
Author: Roy C. Wood
Publsiher: Routledge
Total Pages: 210
Release: 2017-10-10
Genre: Business & Economics
ISBN: 9781351690485

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This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Textbook Of Front Office Mgmt Op

Textbook Of Front Office Mgmt   Op
Author: Andrews
Publsiher: Tata McGraw-Hill Education
Total Pages: 464
Release: 2007-09-01
Genre: Hotel management
ISBN: 0070655766

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Front Office

Front Office
Author: P. Abbott,S. Lewry
Publsiher: Taylor & Francis
Total Pages: 211
Release: 2010-02-17
Genre: Business & Economics
ISBN: 9781136401992

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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Professional Hotel Front Office Mgmt

Professional Hotel Front Office Mgmt
Author: Bhakta
Publsiher: Tata McGraw-Hill Education
Total Pages: 320
Release: 2012
Genre: Hotel front desk personnel
ISBN: 0071078002

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Managing Front Office Operations with Answer Sheet Ahlei

Managing Front Office Operations with Answer Sheet  Ahlei
Author: Michael L. Kasavana, Ph.D.,Michael M. Kasavana,American Hotel &. Lodging Educational In,&. Lodging Assoc American Hotel
Publsiher: Educational Institute
Total Pages: 653
Release: 2013-04-26
Genre: Business & Economics
ISBN: 0133430782

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Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Hotel Front Office Management

Hotel Front Office Management
Author: Lina Raske
Publsiher: Unknown
Total Pages: 300
Release: 2016-04-01
Genre: Electronic Book
ISBN: 1681174375

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The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.

Hotel Front Office Training Manual

Hotel Front Office Training Manual
Author: S. Andrews
Publsiher: Tata McGraw-Hill Education
Total Pages: 176
Release: 1982-01-01
Genre: Electronic Book
ISBN: 0074515136

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Front Office Operations and Management

Front Office Operations and Management
Author: Ahmed Ismail
Publsiher: Cengage Learning
Total Pages: 355
Release: 2002
Genre: Business & Economics
ISBN: 0766823431

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If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a “real world” understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

Hotel Front Office Training Manual With 231 SOP

Hotel Front Office Training Manual With 231 SOP
Author: Hotelier Tanji
Publsiher: CreateSpace
Total Pages: 254
Release: 2013-08-06
Genre: Business & Economics
ISBN: 149096990X

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Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. These people are mostly visible and assumed mostly knowledgeable about the hotel. Hotel Front Office Training Manual with 231 SOP, 1st edition comes out as a comprehensive collection of some must read hotel, restaurant and motel front office management Standard Operating Procedures (SOP) and tutorials written by http: //www.hospitality-school.com writing team. All contents of this manual are the product of Years of Experience, Suggestions and corrections. Efforts have been made to make this manual as complete as possible. This manual was made intended for you to serve as guide. Your task is to familiarize with the contents of this manual and apply it on your daily duties at all times.

Hospitality Reception and Front Office Procedures and Systems

Hospitality Reception and Front Office  Procedures and Systems
Author: Negi Jagmohan
Publsiher: S. Chand Publishing
Total Pages: 135
Release: 2013
Genre: Business & Economics
ISBN: 9788121939928

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Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills

Front Office Management in Hospitality Lodging Operations

Front Office Management in Hospitality Lodging Operations
Author: Matt Casado
Publsiher: CreateSpace
Total Pages: 422
Release: 2014-03-19
Genre: Business & Economics
ISBN: 1494943646

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An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.