Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton
Publsiher: Cengage Learning Business Press
Total Pages: 325
Release: 2001-11-27
Genre: Business & Economics
ISBN: 1844800903

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This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton
Publsiher: Burns & Oates
Total Pages: 325
Release: 2000
Genre: Business & Economics
ISBN: PSU:000044842611

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A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Jeremy Huyton
Publsiher: Unknown
Total Pages: 16
Release: 199?
Genre: Hotel front desk personnel
ISBN: OCLC:122263493

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Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton,Helen Baroch
Publsiher: Unknown
Total Pages: 290
Release: 1996-01-01
Genre: Hotel front desk personnel
ISBN: 1862504571

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Australian adaption of an English practical text for students new to the hotel industry undertaking courses based on the tourism training Australia/ACTRAC ('black book') front office/reception training modules BFO1, BFO2, BFO3, BFO6, BFO7, BFO8, BFO9 and BFO10. The activities provided cover the basic principles and concepts of front office operations. They follow a typical guest from check-in to check-out. Includes diagrams, tables, end of chapter summaries, review and discussion questions. There is also a glossary of terms and an index.

Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton
Publsiher: Burns & Oates
Total Pages: 289
Release: 1994-01-01
Genre: Hotel front desk personnel
ISBN: 0304327298

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Hotel Front Office Management

Hotel Front Office Management
Author: James A. Bardi
Publsiher: Wiley
Total Pages: 480
Release: 1996-08-26
Genre: Business & Economics
ISBN: 0471287121

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This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Managing Front Office Operations with Answer Sheet Ahlei

Managing Front Office Operations with Answer Sheet  Ahlei
Author: Michael L. Kasavana, Ph.D.,Michael M. Kasavana,American Hotel &. Lodging Educational In,&. Lodging Assoc American Hotel
Publsiher: Educational Institute
Total Pages: 653
Release: 2013-04-26
Genre: Business & Economics
ISBN: 0133430782

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Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Check In check Out

Check In  check Out
Author: Jerome J. Vallen
Publsiher: WCB/McGraw-Hill
Total Pages: 336
Release: 1980
Genre: Hotel management
ISBN: PSU:000022970688

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Front Office Operations and Management

Front Office Operations and Management
Author: Ahmed Ismail
Publsiher: Cengage Learning
Total Pages: 355
Release: 2002
Genre: Business & Economics
ISBN: 0766823431

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If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a “real world” understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

The SAGE Handbook of Hospitality Management

The SAGE Handbook of Hospitality Management
Author: Roy C Wood,Bob Brotherton
Publsiher: SAGE
Total Pages: 576
Release: 2008-06-05
Genre: Business & Economics
ISBN: 9781446206423

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At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world's leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India

Front Office Operation

Front Office Operation
Author: Chiranjib Kumar, Ph.d.
Publsiher: Createspace Independent Publishing Platform
Total Pages: 264
Release: 2016-07-03
Genre: Electronic Book
ISBN: 1535045922

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Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way. The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.

Hotel Front Office

Hotel Front Office
Author: JR Tewari
Publsiher: OUP India
Total Pages: 464
Release: 2009-08-27
Genre: Business & Economics
ISBN: 019569919X

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Hotel Front Office is a comprehensive textbook specially designed to meet the needs of students of hotel management and hospitality courses. It explores the core concepts of front office operations and management using numerous examples, photographs, flowcharts, and illustrations to explain the fundamental concepts.

The Heart of Hospitality

The Heart of Hospitality
Author: Micah Solomon
Publsiher: SelectBooks, Inc.
Total Pages: 192
Release: 2016-10-11
Genre: Business & Economics
ISBN: 9781590793794

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Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

International Encyclopedia of Hospitality Management

International Encyclopedia of Hospitality Management
Author: Abraham Pizam
Publsiher: Butterworth-Heinemann
Total Pages: 712
Release: 2010
Genre: Business & Economics
ISBN: 9781856177146

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The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. This new edition updates and significantly revises 25% of the entries and has an additional 20 new entries. New online material makes it the most up-to-date and accessible Hospitality Management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: Lodging, Restaurants/Food service, Time-share, Clubs and Events as well as a functional one: Accounting & Finance, Marketing, Strategic Management, Human Resources, Information Technology and Facilities Management. Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more crosssectional view across each subject field, or more focused information which looks closely at specific topics and issues within the hospitality industry today.

Hotel Accommodation Management

Hotel Accommodation Management
Author: Roy C. Wood
Publsiher: Routledge
Total Pages: 210
Release: 2017-10-10
Genre: Business & Economics
ISBN: 9781351690492

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This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.