Quality and the Academic Library

Quality and the Academic Library
Author: Jeremy Atkinson
Publsiher: Chandos Publishing
Total Pages: 336
Release: 2016-02-24
Genre: Language Arts & Disciplines
ISBN: 9780081001349

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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

The Academic Library and Its Users

The Academic Library and Its Users
Author: Peter Jordan
Publsiher: Routledge
Total Pages: 168
Release: 2017-03-02
Genre: Language Arts & Disciplines
ISBN: 9781351895279

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The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.

The Value of Academic Libraries

The Value of Academic Libraries
Author: Megan Oakleaf
Publsiher: Assoc of Cllge & Rsrch Libr
Total Pages: 184
Release: 2010
Genre: Education
ISBN: 9780838985687

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This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.

The Translational Design of Universities

The Translational Design of Universities
Author: Kenn Fisher
Publsiher: Brill - Sense
Total Pages: 336
Release: 2019
Genre: Education
ISBN: 9004391584

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The evidence-based Translational Design of Universities forensically researches hybrid - or blended - learning environments. Ten of the 14 Chapters are based on doctoral dissertations providing a rare insight into the effectiveness of HE learning spaces, both virtual and physical.

Surviving the Future

Surviving the Future
Author: Gail Munde,Kenneth Marks
Publsiher: Elsevier
Total Pages: 218
Release: 2009-02-28
Genre: Language Arts & Disciplines
ISBN: 9781780630038

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Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope

Service Quality in Academic Libraries

Service Quality in Academic Libraries
Author: Peter Hernon,Ellen Altman
Publsiher: Greenwood Publishing Group
Total Pages: 187
Release: 1996
Genre: Language Arts & Disciplines
ISBN: 9781567502107

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Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Libraries for Users

Libraries for Users
Author: Luisa Alvite,Leticia Barrionuevo
Publsiher: Elsevier
Total Pages: 218
Release: 2010-12-10
Genre: Language Arts & Disciplines
ISBN: 9781780630519

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This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools. Studies the role of the university library in the new educational environment of higher education Rethinks libraries in academic context Redefines roles for academic libraries

The Academic Library

The Academic Library
Author: Peter Brophy
Publsiher: Facet Publishing
Total Pages: 233
Release: 2005
Genre: Language Arts & Disciplines
ISBN: 9781856045278

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This authoritative and wide-ranging textbook provides a comprehensive overview of the changing functions of higher education libraries and the organizational cultures in which they operate. It offers an assessment of the impact of such changes on service delivery from both provider and user perspectives, and considers the future role of the academic library. The new edition has been completely updated, with a new chapter on performance measurement and more extensive coverage of: accessibility; information literacy; portals; digital libraries; copyright; institutional repositories; virtual and managed learning environments; and management of change. Written in a readable and accessible style, the book focuses on: the library in the institution users of the academic library the impacts and opportunities of ICTs human resources management and organization of resources collection and access management the academic library building library systems and networks specialist services management and professional issues performance measurement. Readership: This textbook is an indispensable introduction to the range of issues facing academic libraries. Invaluable for new information professionals and for students on information and library studies courses, it also makes stimulating reading for education administrators and academic library managers in both higher and further education. While the book considers emerging scenarios in the United Kingdom in depth, it also draws examples from institutions elsewhere in the world, and is of broad international interest.

The Quality Library

The Quality Library
Author: Sara Laughlin,Ray Wilson
Publsiher: ALA Editions
Total Pages: 164
Release: 2008-04-15
Genre: Business & Economics
ISBN: UOM:39015077673187

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Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.

Reviewing the Academic Library

Reviewing the Academic Library
Author: Anonim
Publsiher: Unknown
Total Pages: 135
Release: 2015
Genre: Academic libraries
ISBN: 0838987834

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At core a practical handbook for the self-study and review process, this publication will ground these activities in an understanding of the changing roles of academic libraries in the higher education and information environment. Beyond its use as a manual for cyclical reviews, this volume will underscore the need for libraries to engage in a continuous process of assessment and to demonstrate clear and concrete evidence of value.

Academic Library Impact

Academic Library Impact
Author: Lynn Silipigni Connaway,William Harvey (Software engineer),Vanessa Kitzie,Stephanie Mikitish
Publsiher: Unknown
Total Pages: 124
Release: 2017
Genre: Academic libraries
ISBN: 0838989764

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Best practices developed by the profession in capturing and emphasizing academic libraries' contributions to student learning, success, and experience.

Measuring Quality

Measuring Quality
Author: Roswitha Poll,Peter te Boekhorst,Ramon Abad Hiraldo,IFLA Section of University Libraries and other General Research Libraries,International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries
Publsiher: K G Saur Verlag Gmbh & Company
Total Pages: 171
Release: 1996
Genre: Reference
ISBN: UCAL:B4198392

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The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Quality Services in Academic Libraries

Quality Services in Academic Libraries
Author: Felicia Etim
Publsiher: AuthorHouse
Total Pages: 348
Release: 2016-06-25
Genre: Education
ISBN: 9781524604714

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There is great consistency throughout these articles, research projects, management schemes, and standards, in and out of librarianship. Does the repetition suggest that the lessons have not yet been learned? Rather, it may be that there is no new silver bullet or shortcut for academic libraries. Experience reveals that one may have the formal process without getting good results and vice versa; the determining factor is whether the library staff, managers, and stakeholders define certain fundamental assumptions about the nature of the enterprise. All the above have in common the following underlying components: The careful definition of goals or of some kind of criteria against which success can be assessed A focus on meeting the needs of the users, as defined by the library and the institution Leadership: a commitment from the top, conscious efforts at ensuring communication, the provision of training and resources for the process of evaluation, the active support of a process to promote shared values The involvement of all levels of staff in goal setting, evaluation, and the improvement of processes and services Integrating a process of evaluation that is continuous and adaptive, whether that process is based on the framework of TQM, strategic planning, or another model

User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand

User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand
Author: Surithong Srisa-ard
Publsiher: Unknown
Total Pages: 126
Release: 1997
Genre: Academic libraries
ISBN: UOM:39015042039696

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Leadership in Academic and Public Libraries

Leadership in Academic and Public Libraries
Author: Petra Düren
Publsiher: Elsevier
Total Pages: 216
Release: 2013-09-30
Genre: Business & Economics
ISBN: 9781780633398

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In a time when libraries have to face constant change, this book provides examples and advises on how to lead when change is needed (for example, when quality management is implemented or when libraries have to merge or to relocate). Engaging with how constant change affects leadership in libraries and how leaders in libraries act in times of change, this book is aimed at practitioners and students of Library and Information Science (LIS) alike, and is based on both theory and expert interviews from leaders in academic and public libraries that are in the midst, or are now coming out of a process of change. Provides practical solutions for real change situations and problems in libraries Includes expert interviews Written by a professor with nine years experience as a member the management team for the German National Library of Science and Technology